Comfortable beds but challenges remain

The hotel had comfortable beds, and the staff was friendly, making check-in a breeze. Breakfast was decent, and the rooms were spacious enough for our needs.

However, the cleanliness of our room was a concern. The comforter had stains, and the bathroom ventilation seemed inadequate. A warm shower would have been nice too!

The room had a strong odor likely from smoking, and the breakfast options were extremely limited, with broken appliances. The friendly reception made the experience a bit better.

Here’s the good and the not-so-good

The staff's friendliness truly stood out, providing assistance with a smile! The location was super convenient—only 10-15 minutes to downtown, surrounded by shops and restaurants.

On the downside, cleanliness left much to be desired. some areas felt neglected, and the smell in the corridors was uninviting! Noise was an issue too, keeping me awake at night.

Couple expecting comfort

I was blown away by the service, especially from the guy at the front desk, Jeremy. He was super nice and gave us great advice while making sure we were taken care of, really felt like I was treated like a king! !

i had a pleasant stay at surestay hotel by best western. the bed in my king room was comfortable, making it easy to relax. the staff was nice and friendly, and the breakfast had several tasty options, especially the waffles. it was a great start to the day.

can recommend

The hotel is undergoing remodeling, which hints at a commitment to improving its features. The location allows easy access to nearby dining options, creating a convenient stay for travelers looking to grab a bite.

Numerous issues impacted the experience, starting with the absence of a TV remote that wasn't resolved despite my request. The presence of red splatter throughout my room raised concerns, and even after learning it was from a painter, it felt unsettling. The lack of ventilation in the bathrooms led to noticeable mold, and the carpeting had a musty odor that was hard to ignore. Electrical safety was a worry too, with a faulty hair dryer plug, and general cleanliness left much to be desired, including old stains and damp carpet. Lastly, the overall security felt compromised due to a broken entrance door, which too many guests could access uninvited.

I had a lovely stay at Surestay Hotel, where the friendly staff made me feel right at home. The room was comfortable, ideal for unwinding after my road trip. While the breakfast could use some improvement, my overall experience was enjoyable, and I appreciated the location that's close to restaurants.

The location was excellent for our wrestling tournament, and the staff was very accommodating, even providing goody bags with breakfast items. However, the room we were assigned had an odor, likely from previous smoking, and lacked basic maintenance. Breakfast options were disappointing, with cold scrambled eggs and non-functioning kitchen equipment. The overall cleanliness and upkeep of the hotel left much to be desired, making for a less than pleasant experience.

a cozy stay with friendly staff and convenient amenities like free wi-fi

Pleasant stay with great staff support.

I enjoyed the warm hospitality from the staff and appreciated how clean and presentable my room was during my stay. The hotel's proximity to local restaurants made it easy for me to explore and dine out comfortably.

Better signage for the entrance would help greatly.

The room was clean but had red splatters on the walls.

Request a room away from the lobby area to avoid noise from groups gathering outside.

would love to return

The King Room was super comfy with a cozy bed and fresh towels. The bathroom had good shower pressure and toiletries included. Staff was helpful and made check-in easy. Breakfast had eggs and biscuits plus typical continental options. The location was convenient with restaurants within walking distance. Wifi was solid too!